Sales Emails

This can be found from the Sales Emails menu of the Sales Configuration.

This section primarily focuses on configuring the default sales emails generated by the platform. Here you can choose who the Senders are (provided by the configuration set in the Stores > Settings > Configuration > General > Store Email Addresses), and the templates for you would like to use for each of the triggers (custom templates managed in Marketing > Communications > Email Templates).

For the most part, the fields for each trigger are the same. You can leave the General Setting and Order Ready For Pickup in Store as default as these are not used. The other settings will contain the same fields for each trigger:

Field NameNotesScope
EnabledActivates this trigger to send an e-mail.Store View
Email SenderSets which Store Email Address this e-mail to come from.Store View
Email TemplateSets what email template is used when sending this trigger.Store View
Email Template for GuestSets what email template is used when sending this trigger for guest customers (not registered on the platform).Store View
Email Copy ToAllows you to input other e-mail addresses that can be copied when this e-mail is sent.Store View
Email Copy MethodAllows you to either Cc or Bcc the Email Copy To addresses for this e-mail.
  • *Cc** will show the email address (configured from the field above) in the email to the customer.
  • *Bcc** will hide the addresses in Email Copy To from the customer.
Store View

Select Save Config from the top right when configuration is complete.